alexsFrequently Asked Questions

Yes, we at alexs accept bank transfers from all four major Indonesian banks — online payment, e-wallet, mobile banking, and local payment. During deposit, select the bank-transfer option and we will provide you with a virtual account number. Transfer your IDR to that account using your bank's app or online portal. The transfer typically appears in your alexs wallet within one to two hours. Bank transfer is a direct method with no intermediary fees on our side, though your bank may apply a small transfer charge. We also support mobile-wallet deposits via online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet for faster processing. Choose the payment method that suits your account and schedule.

We at alexs process withdrawal requests subject to verification checks — including identity confirmation and anti-money-laundering review. Our team reviews your withdrawal request within one business day. Once approved, we send the funds to your original deposit method. The final arrival time depends on your bank or payment provider: bank transfers typically arrive within one to three business days; mobile-wallet transfers (mobile banking, local payment, online payment, e-wallet) usually arrive within one to two hours. If your withdrawal is delayed beyond standard timelines, check your email for any requests for additional information. You can also contact our support team to ask about a specific withdrawal's status. We do not charge withdrawal fees.

Bonus offers on alexs are designed to give new customers a welcome credit toward their first bets. Terms vary by campaign and are displayed clearly at the point of offer. Typical terms include a qualifying deposit amount, a bonus percentage or amount (where applicable), rollover requirements — the number of times you must play the bonus before it can be withdrawn — and eligible games or markets. Bonus credits are subject to terms and conditions; read the full offer terms before accepting. Some bonuses may expire if unused within a set time window. Bonus funds are separate from your regular wallet balance and subject to different rules. If you have questions about a specific bonus, contact our support team with your offer details, and we can explain the exact terms.

RTP stands for Return to Player and is expressed as a percentage — for example, non-specific info. It represents the portion of all wagered money that the game is expected to pay back to players over a very large number of spins, mathematically. An means that, on average across thousands of plays, the game returns 96 cents per dollar wagered; the remaining non-specific info goes to the software provider and platform costs. RTP is not a prediction of your personal result — individual sessions vary widely. We at alexs display the RTP for each slot game in the game's information panel. Popular games on our platform include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways, each with its own certified RTP. RTP is set by the game software developer and cannot be changed by us or by any player action.

We at alexs cover a broad range of football tournaments on our sportsbook. You can bet on matches from Liga 1 (Indonesia's top domestic league), Piala Indonesia, Piala AFF (Southeast Asia's regional championship), Champions League, Premier League, Bundesliga, and many other international competitions. Our sportsbook offers standard markets such as match winner (1X2), over/under goals, handicap, both teams to score, and many more. Market availability and odds vary by match and tournament. Our live-sportsbook feature lets you place bets on matches in progress, with updated odds reflecting the live score. For a full list of available markets and current odds, visit the sportsbook section of the alexs platform. Rules for each market are published in our Terms & Conditions

We at alexs collect personal data — including your name, identity document, email, phone number, and payment details — to verify your account, process transactions, and comply with anti-money-laundering law. Your data is encrypted in transit and at rest, protected by banking-grade security standards. We do not sell or share your personal data with third parties except where required by law, to process your payments, or to comply with regulatory obligations. Data is retained as long as your account is active, plus a retention period required for compliance. You have the right to request access to your data, correct inaccuracies, or request deletion where permitted by law. For detailed information, please read our Privacy PolicyIf you have privacy concerns, contact our support team.

If you suspect unauthorized access to your alexs account, take immediate action. First, log out of all sessions and reset your password using the password-reset link on the login page. Second, disable Quick Login if it is enabled on your account. Third, enable or verify two-factor authentication is active on your mobile number. Fourth, review your transaction history in your account dashboard to check for unauthorized bets or transfers. If you notice any suspicious activity, contact our support team immediately with details of the unauthorized transactions, and we will investigate. Do not share your password or two-factor authentication code with anyone, including alexs staff — we will never ask for these. If your email address or phone number has been compromised, update them in your account settings and contact us.

We at alexs operate only in jurisdictions where local law permits online gaming. Our services are not available in jurisdictions where online wagering is prohibited. For details about service availability, our legal status, and your responsibility to verify compliance with your local law, please read our Legal NoticeThat page explains our jurisdiction restrictions, account eligibility requirements, and liability limitations. Users are solely responsible for verifying that their access and use of alexs comply with the laws of their own jurisdiction. If you are unsure whether alexs is available in your area, seek legal advice before opening an account. Our support team can provide general information but cannot offer legal guidance — for legal questions, consult an attorney in your jurisdiction.