alexsPrivacy Policy

This page describes what we collect when you use alexs and how we keep that data protected. We at alexs collect personal information — your name, email, phone number, identity document, and payment details — only to verify your account, process deposits and withdrawals, and comply with anti-money-laundering regulations. We do not sell your data to third parties, and we encrypt all sensitive information.

Our privacy practices reflect our commitment to transparency and security. When you open an account on alexs, you trust us with your identity and financial information. We take that responsibility seriously. This policy explains what data we collect, how we use it, who has access to it, and what rights you have over your information.

We at alexs operate under data protection principles aligned with international standards. Your data is stored securely, retained only as long as necessary, and deleted when your account closes (subject to legal retention requirements). If you have questions about your privacy on alexs, our support team can help.

What Data We Collect on alexs

We at alexs collect several categories of data when you register and use our platform. First, identity data: your full name, date of birth, national ID number (from your KTP, passport, or driver's license), and a photo of your ID document. Second, contact data: your email address and phone number. Third, payment data: your bank account details or e-wallet identifiers (for OVO, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet). Fourth, account data: your username, password (hashed, never stored in plain text), account balance, and transaction history.

We also collect behavioral data: which games you play, how long you play, your betting patterns, and your login history. This data helps us detect fraud, improve our platform, and comply with regulatory requirements. We do not collect your location data unless you explicitly enable it. We do not access your device's camera, microphone, or contacts without your permission. We collect this data only when you provide it directly or when you use alexs.

How We Use Your Data on alexs

We at alexs use your data for several purposes. First, account management: we verify your identity, process your deposits and withdrawals, and manage your account settings. Second, fraud prevention: we analyze your login patterns, transaction history, and betting behavior to detect suspicious activity. Third, regulatory compliance: we retain records for anti-money-laundering (AML) and Know Your Customer (KYC) requirements. Fourth, customer support: we use your contact information to respond to your inquiries and resolve disputes.

We also use your data to improve alexs. We analyze which games are popular, which payment methods are most used, and where players encounter technical issues. This helps us optimize our platform, add new features, and enhance our live-dealer studios. We do not use your data for marketing purposes unless you explicitly opt in. We do not sell your data to advertisers or data brokers. Your data is used only to serve you better on alexs.

Third-Party Processors and Data Sharing on alexs

We at alexs work with trusted third-party processors to deliver our services. Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive your payment details to process deposits and withdrawals. Our identity verification provider receives your ID document to confirm your identity. Our hosting provider stores our servers and databases. Our customer support platform stores your support tickets and chat history.

We share your data with these processors only to the extent necessary to deliver the service. We require all processors to sign data protection agreements and maintain security standards equivalent to our own. We do not share your data with law enforcement or government agencies unless required by law. If we receive a legal request for your data, we will notify you unless legally prohibited from doing so. Your data may be stored on servers outside your jurisdiction, but we maintain the same security and privacy standards regardless of location.

We at alexs protect your privacy as a fundamental right, not a compliance checkbox.

Your Rights and Data Access on alexs

We at alexs recognize your rights over your personal data. You have the right to access your data: you can request a copy of all information we hold about you on alexs. You have the right to correct your data: if your name, email, or phone number changes, you can update it in your Account Settings. You have the right to delete your data: you can request account closure, and we will delete your personal data within a reasonable timeframe, subject to legal retention requirements.

You also have the right to data portability: we can provide your data in a machine-readable format so you can transfer it to another service. You have the right to object to processing: if we use your data for purposes you disagree with, you can object. To exercise any of these rights, contact our support team with your request. We will respond within 30 days. Your transaction history on alexs is always accessible in your account so you can review what data we hold.

Cookies and Tracking on alexs

We at alexs use cookies to enhance your experience on our platform. Session cookies keep you logged in while you use alexs — they expire when you close your browser. Persistent cookies remember your preferences (language, theme) across sessions. Analytics cookies help us understand how players use alexs — which games are popular, where players encounter issues, and how to improve our platform. We do not use cookies to track you across other websites.

You can control cookies in your browser settings. If you disable cookies, some features of alexs may not work properly — for example, you may be logged out frequently or your preferences may not be saved. We do not use third-party tracking pixels or beacons on alexs. We do not share cookie data with advertisers. Our analytics data is aggregated and anonymized so individual players cannot be identified.

Data Retention and Deletion on alexs

We at alexs retain your data only as long as necessary. While your account is active, we keep all your personal data, transaction history, and account settings. After you close your account, we retain your data for a legal retention period (typically three to seven years) to comply with anti-money-laundering and tax regulations. After the retention period expires, we delete your personal data. Your transaction history may be retained longer for regulatory purposes, but it is anonymized so it cannot be linked to you.

If you request account closure, we begin the deletion process immediately. Some data may be retained in backup systems for a short period before being permanently deleted. We do not restore deleted data unless required by law. If you have questions about data retention on alexs, contact our support team. Players in Jakarta, Surabaya, Bandung, Medan, and Semarang are subject to the same data retention standards.

Contact Us About Privacy on alexs

If you have questions about our privacy practices on alexs, or if you want to exercise your rights over your data, contact our privacy team. We respond to privacy inquiries within 30 days. You can also contact our data protection officer if you believe we have violated your privacy rights. We take all privacy concerns seriously and work to resolve them promptly.

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