alexsLegal Notice

We at alexs operate an online gaming platform available only in jurisdictions where local law permits. This legal notice sets out the scope of our service, the conditions under which we operate, and your responsibilities as a user. We do not offer our services in jurisdictions where online wagering is prohibited.

Our platform provides live-dealer tables, sportsbook markets, slot games, and esports betting. Users across Jakarta, Surabaya, Bandung, Medan, and Semarang access alexs via verified accounts and fund their play through regulated payment channels including OVOe-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer. We maintain strict Know Your Customer (KYC) verification and two-factor authentication to protect account security and comply with anti-money-laundering standards.

This notice clarifies our legal status, your account eligibility, data handling practices, and the jurisdiction-restricted nature of our service. Users are responsible for verifying that access and use comply with the laws of their own jurisdiction.

Service Availability and Jurisdiction Restrictions on alexs

We at alexs provide our platform only where local law permits online gaming. Our services are not available in jurisdictions where online wagering is prohibited by law. Users are solely responsible for verifying that their access to and use of alexs complies with the laws of their own jurisdiction. We do not represent that our services are legal in any specific country or region.

If you access alexs from a jurisdiction where online gaming is prohibited, you do so at your own legal risk. We reserve the right to restrict or terminate access from any jurisdiction at any time, without notice. We do not offer our services to residents of jurisdictions where we have determined that offering such services would violate local law. If you are unsure whether alexs is available in your jurisdiction, you should seek legal advice before opening an account.

Account Eligibility and User Responsibility on alexs

To open an account on alexs, you must be at least 18 years old and legally capable of entering into binding contracts in your jurisdiction. You confirm that you are not a resident of a jurisdiction where online gaming is prohibited. You agree that all information you provide during account registration is accurate, truthful, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

We at alexs reserve the right to refuse service, suspend accounts, or close accounts if we determine that a user is ineligible, has provided false information, or has violated our terms. Account eligibility is determined at our sole discretion. If you believe your account has been suspended or closed in error, you may contact our support team to request a review. However, we are not obligated to reinstate any account or reverse any decision regarding account closure.

Data Protection and Privacy on alexs

We at alexs collect and process personal data — including your name, identity document, email, phone number, and payment details — to verify your account, process deposits and withdrawals, and comply with anti-money-laundering regulations. Your data is encrypted and stored securely. We do not share your personal data with third parties except where required by law, to process your payments, or to comply with regulatory obligations.

For detailed information about how we collect, use, and protect your data, please refer to our Privacy PolicyYour data is retained for as long as your account is active, plus a retention period required by law for compliance purposes. You have the right to request access to your personal data, correct inaccuracies, or request deletion where permitted by law. Contact our support team to exercise these rights.

Payment Processing and Financial Responsibility on alexs

We at alexs process deposits and withdrawals through regulated payment channels: OVO, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer via mobile banking, local payment, online payment, and e-wallet. Deposits are processed by your payment provider according to their terms and timelines. We do not hold your funds directly; your balance on alexs represents a credit against our platform that you may use to place bets or withdraw to your original payment method.

Withdrawals are processed to your original payment method and are subject to verification checks, including two-factor authentication and identity confirmation. Withdrawal timelines depend on your payment provider and may take one to three business days. We do not charge withdrawal fees, though your bank or payment provider may apply their own charges. We are not responsible for delays caused by your payment provider, your bank, or network issues beyond our control.

We at alexs operate with transparency about jurisdiction restrictions, user eligibility, and data protection.

Intellectual Property and Content on alexs

All content on alexs — including our website design, game software, logos, trademarks, and written materials — is owned by us or licensed to us by third parties. You may not reproduce, distribute, modify, or transmit any content from alexs without our prior written consent. Your use of alexs is limited to personal, non-commercial entertainment within the scope of our terms.

Game software on alexs, including live-dealer table software and slot games, is licensed from certified developers and is protected by copyright and intellectual property law. You may not reverse-engineer, decompile, or attempt to extract game code or algorithms. Unauthorized use of our intellectual property may result in legal action and account termination.

Limitation of Liability and Disclaimers on alexs

We at alexs provide our platform "as is" without warranty of uninterrupted service, error-free operation, or specific results. We are not liable for losses arising from your use of alexs, including betting losses, technical failures, or service interruptions. However, we remain liable for breaches of our fundamental obligations — such as failure to protect your data due to our negligence, unauthorized access to your account due to our security failure, or incorrect game settlement due to our error.

We are not responsible for losses caused by your own actions — such as sharing your password, failing to enable two-factor authentication, or placing bets you cannot afford to lose. We are not liable for delays in payment processing caused by your bank or payment provider. We are not liable for your use of alexs in violation of your local laws.

Contact and Legal Inquiries for alexs

If you have legal questions about alexs, our terms, or our privacy practices, you may contact our legal team via email or through our support portal. We respond to legal inquiries within ten business days. For urgent matters, you may escalate your inquiry to our compliance officer.

If you believe we have violated your rights or breached our obligations, you may file a formal complaint through our dispute resolution process. We review complaints within five business days and provide a written response. If you are dissatisfied with our response, you may pursue legal remedies available in your jurisdiction.

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